Shipping policy

 

Shipping Options

Standard Shipping — Free

We offer free standard shipping on all Australian orders.

Estimated delivery times once dispatched:

  • Metro areas: 2–7 business days
  • Regional areas: 5–10 business days
    Delivery times may vary due to carrier delays.

Express Shipping

Express shipping is available at an additional cost, calculated at checkout.

Estimated delivery times once dispatched:

  • Metro areas: 1–3 business days
  • Regional areas: 2–5 business days

 

International Shipping

United States

  • Estimated delivery: 7–14 business days
  • Tracking included
  • Orders under USD $800 are typically duty-free

Canada

  • Estimated delivery: 10–18 business days
  • Tracking included
  • Duties, taxes, and customs fees may apply and are the customer’s responsibility

New Zealand

  • Estimated delivery: 5–10 business days
  • Tracking included
  • Orders under NZD $1,000 are typically duty-free

United Kingdom

  • delivery: 7–14 business days
  • Tracking included
    Duties, taxes, and customs fees may apply and are the customer’s responsibility

 

International Shipping Costs

Shipping rates for the US, Canada, and New Zealand are calculated at checkout based on your order weight and delivery option.


Preorder Shipping

If your order includes a preorder item:

  • Your order will ship once the preorder item is ready
  • Shipping timeframes listed above are estimates only
  • If your order includes multiple items, they may ship together unless otherwise stated

We will provide updates by email if timelines change.


Dispatch Delays

Lumee is not responsible for delays caused by couriers, customs, weather events, or other factors outside our control.

 

Lost or Missing Parcels

If your parcel appears lost in transit, please contact us so we can assist with an investigation through the courier.