Our Mission
To create beautiful, practical play spaces for babies that inspire movement and supports early development - without compromising on comfort, quality or style.
Shipping policy
Shipping Options
Standard Shipping — Free
We offer free standard shipping on all Australian orders.
Estimated delivery times once dispatched:
- Metro areas: 2–7 business days
-
Regional areas: 5–10 business days
Delivery times may vary due to carrier delays.
Express Shipping
Express shipping is available at an additional cost, calculated at checkout.
Estimated delivery times once dispatched:
- Metro areas: 1–3 business days
- Regional areas: 2–5 business days
International Shipping
United States
- Estimated delivery: 7–14 business days
- Tracking included
- Orders under USD $800 are typically duty-free
Canada
- Estimated delivery: 10–18 business days
- Tracking included
- Duties, taxes, and customs fees may apply and are the customer’s responsibility
New Zealand
- Estimated delivery: 5–10 business days
- Tracking included
- Orders under NZD $1,000 are typically duty-free
United Kingdom
- delivery: 7–14 business days
-
Tracking included
Duties, taxes, and customs fees may apply and are the customer’s responsibility
International Shipping Costs
Shipping rates for the US, Canada, and New Zealand are calculated at checkout based on your order weight and delivery option.
Preorder Shipping
If your order includes a preorder item:
- Your order will ship once the preorder item is ready
- Shipping timeframes listed above are estimates only
- If your order includes multiple items, they may ship together unless otherwise stated
We will provide updates by email if timelines change.
Dispatch Delays
Lumee is not responsible for delays caused by couriers, customs, weather events, or other factors outside our control.
Lost or Missing Parcels
If your parcel appears lost in transit, please contact us so we can assist with an investigation through the courier.